Terms & Conditions

General

This website www.snapdragonedinburgh.com is owned and operated by Snapdragon Edinburgh Limited, whose registered office is:

Smith Inglis & Tait,

Chartered Accountants,

1 Campbell Lane,

Hamilton,

ML3 6DB

 

Company registered in Scotland No 492980

VAT registration number: 203 1214 81

 

These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website, you agree to these terms and conditions. To purchase goods, you are required to provide personal information. The use of this personal information is governed by our Privacy Statement (at the end of these T’s & C’s) which you should read in conjunction with these terms and conditions.

 

Products and Prices

All our prices are in Pounds Sterling and are inclusive of Value Added Tax but exclude delivery charges (where applicable). Collection and delivery options and charges are made clear on the order/checkout screens and on our Delivery information page.

We have taken all reasonable steps to ensure our products are described and photographed as accurately as possible. For flower and plant products please note that all are seasonal, florist's choice and are handmade, fresh in our Bruntsfield shop.  Seasonal availablity dictates which flowers, foliage or containers we'll use and gthe may vary from the image. The natural style of work will always be similar and equally beautiful and of the same value. Pictures and descriptions are therefore a reliable guide rather than an exact representation.

 

Ordering and Payment

All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have ordered be unavailable for delivery or collection, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation).

You must be 16 years of age or over to place an order and you must ensure that the debit or credit card on which you make the payment is held validly in your name. If your card issuer refuses to authorise payment then we will not be liable for any delays or non-delivery of your order.

Snapdragon Edinburgh Limited is responsible for all website transactions on this site, however, card or PayPal payments are re-directed to the Shopify Payments secure payment site, which collects and handles all payment information and authorises payments. Once payment is made you are re-directed back to our website. No card data is collected or stored by us on our website.

 

Delivery

We will do our best to deliver on the date you request, and subject to (3) above regarding availability. We cannot guarantee timed delivery requests for purchases made online but will do our best to accommodate any specific requests. Please refer to our Delivery information page for full information.

 

Legal right to cancel- ‘Distance Selling Act 2000’

All goods sold online (excluding perishable goods which includes fresh flowers and plants) are subject to a 14 day cooling off period when you are able to cancel and/or return your order. You should advise us within this time period in writing, either by email enquiries@snapdragonedinburgh.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. You are entitled to a full refund, including any costs of standard postage, packing and delivery.

 

Wedding terms & conditions

Weddings are covered by separate terms and conditions, a copy of which are included with all wedding proposal documents.

 

Guarantee/complaints procedure

We take great care with our products and work, particularly in terms of freshness and we want you to be completely happy with your purchase, so for this reason we offer a No Quibble Guarantee.

For non perishable products:

Should you be unhappy, or simply have changed your mind about the item, please return to our shop within 1 week of receiving the goods. All items returned must be in their original condition and packaging, and in a saleable and undamaged condition. They should be returned or brought back to our shop at your own expense. We will then issue a refund or alternative exchange if you prefer.

For perishable flower and plant items:

Fresh flowers and plants as live, perishable products can be temperamental, so please ensure that you have followed all care advice before making a complaint and that your complaint is fair and justified.

Should you be unhappy, please advise us of your complaint in writing via email within 48 hours of receiving the goods. Please include a clear image with your email.

The flowers or plants should be returned or brought back to our shop at your own expense. We will then issue a refund or a replacement if you prefer.

 

Email: enquiries@snapdragonedinburgh.com 

Post (not fresh, perishable items)  to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. 

Telephone: 0131 229 1951

This does not affect your statutory rights in terms of faulty goods.