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General

This website www.snapdragonedinburgh.com is owned and operated by Snapdragon Edinburgh Limited, whose registered office is:

18 Avon Street
Hamilton
ML3 7HU

Company registered in Scotland No 492980
VAT registration number: 203 1214 81

These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website, you agree to these terms and conditions. To purchase goods, you are required to provide personal information. The use of this personal information is governed by our Privacy Statement (at the end of these T’s & C’s) which you should read in conjunction with these terms and conditions.


Products and Prices

All our prices are in Pounds Sterling and are inclusive of Value Added Tax but exclude delivery charges (where applicable). Collection and delivery options and charges are made clear on the order/checkout screens and on our Ordering, Delivery & Collection information page.

We have taken all reasonable steps to ensure our products are described and photographed as accurately as possible. For flower and plant products please note that all are handmade, fresh in our Bruntsfield shop. Depending on availability, sometimes we may have to substitute certain flowers, foliage or containers with something similar. Substitutions will always be equally beautiful, of the same value and always in keeping with the style you have chosen. Pictures and descriptions are therefore a reliable guide rather than an exact representation.


Ordering and Payment

All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have ordered be unavailable for delivery or collection, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation).

You must be 16 years of age or over to place an order and you must ensure that the debit or credit card on which you make the payment is held validly in your name. If your card issuer refuses to authorise payment then we will not be liable for any delays or non-delivery of your order.

Snapdragon Edinburgh Limited is responsible for all website transactions on this site, however, card or PayPal payments are re-directed to the Shopify Payments secure payment site, which collects and handles all payment information and authorises payments. Once payment is made you are re-directed back to our website. No card data is collected or stored by us on our website.


Delivery

We will do our best to deliver on the date you request for fresh flower and plant products and within the timescales outlined for all other products, and subject to (3) above regarding availability. We cannot guarantee timed delivery requests for purchases made online but will do our best to accommodate any specific requests. Please refer to our Ordering, Delivery & Collection information page for full information.


Legal right to cancel- ‘Distance Selling Act 2000’

All goods sold online(excluding perishable goods which includes fresh flowers and plants)are subject to a 14 day cooling off period when you are able to cancel and/or return your order. You should advise us within this time period in writing, either by email enquiries@snapdragonedinburgh.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. You are entitled to a full refund, including any costs of standard postage, packing and delivery.


No quibble guarantee/complaints procedure

We want you to be completely happy with your purchase. Should you be unhappy for whatever reason, you should advise us in writing, within 48 hours of receiving the goods, leaving a contact telephone number either by using the contact form on our website, by email to enquiries@snapdragonedinburgh.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. We will then call you to discuss your complaint and offer a full refund or a replacement at our expense.

This excludes postage, packing and delivery costs.

This excludes gift card/vouchers and workshop purchases.

This does not affect your statutory rights in terms of faulty goods.